FAQ

• About Bitcoin investments exchange

  Bitcoin investments is a trading platform where users buy, sell and trade cryptocurrency. Bitcoin investments is a spot exchange, which means we help “meet” users who want to sell cryptocurrency with users who want to buy it, and vice versa. And also to provide our users with trust management both in fiat currency and in cryptocurrency.

• How do I create an account?

  First, make sure you are on the official exchange page: bit-investments.com, To create an account, click the "Register" button in the upper right corner of the main page. In the window that opens, you must enter the Name, Surname, Login, E-mail, Password, Phone ... Try to come up with a strong, strong password and never share it with others. Further, it should be noted that you agree with the User Agreement and the Privacy Policy at bit-investments.com (if you agree) and pass the classic check that you are not a robot. After registration, you will receive an activation letter by email. With confirmation of registration.

• How to top up an exchange wallet?

  All available deposit methods can be found in the Wallet section. It is necessary to select the fiat or cryptocurrency you are interested in and press the down arrow “Replenish”, after which a window will open with a list of all methods for a particular currency.

• How can I withdraw funds?

  All available withdrawal methods are also located in the Wallet section. You need to select the fiat or cryptocurrency you are interested in and press the up arrow “Withdraw”, after which a window will open with a list of all methods for a particular currency.

• How do I recover my password?

  To recover your password, go to the Login section, at the very bottom you will see the inscription recover password. Next, enter the email specified during registration, click the security captcha (I'm not a robot) and the continue button, after which the new data will be sent to your mail. If the password was not received, look in the SPAM section or write to the online support on our website, they will quickly help you figure it out.

• How to delete an account?

  We are sad when users leave, but nevertheless, in order to delete your account, you need to withdraw all funds from your exchange account and send a request to the Bitcoin investments Support Service: support@bit-investments.com Please note: A request to delete an account must be sent from the mail that you used to register this account. The request must indicate: Username (login displayed in the upper right corner of the personal account on Bitcoin investments) The email address for your Bitcoin investments account Reason for deleting account Please note: once deleted, your account cannot be restored.

• How to start trading with Bitcoin investments?

  To get started, you need to create an account. Then deposit funds to the account using one of the methods specified in the Wallet section. After depositing the account, the user can sell or buy cryptocurrency using simple or advanced trading options. The Bitcoin investments cryptocurrency platform automatically finds the best deals for the user and displays all transactions on the home page and in the account profile.

• How to open a remote control with our traders?

  To get started, you need to create an account, and then deposit funds to the account using one of the methods specified in the Wallet section. After making a deposit, go to the management section, where you can familiarize yourself with our traders and choose the one that suits you. Having selected a trader, click on the transfer to management button, then choose in which currency you want to open trust management (In Fiat or Cryptocurrency) Enter the amount and click transfer to management. Further, in the funds in management section, you can track when the term of the control begins, and how much profit has already been received.

• How many remote controls can I open?

  There are no restrictions on the number of remote controls, you can open any number of remote controls with any of our traders.

• Can I close the remote control early?

  Yes, you can close the remote control ahead of schedule, but in this case, the refund to the balance will be made minus the accrued% from the trader. if you have already withdrawn profit in excess of the open DE, then nothing will be returned to your balance.

• Can I change the details in my account?

  Yes. To do this, enter your personal account and select the appropriate section. Save the new data. If you cannot change something, contact our online support service, this is a window in the lower right corner of the site.

• I can't log into my personal account?

  In such a case, check if you entered the data correctly. If the data is entered correctly, clear the cache and try again. If the problem persists, write to the online support service, this window is in the lower right corner of the site.

• Bitcoin investments affiliate program Increase your income with Bitcoin investments. Invite your friends - get real money!

  We have prepared a generous affiliate program for you: 8%, 4%, 3%, 2%, 1%, 1%, 3%, 1%, 4%. Please note that you will receive profit from a partner only if he went to our site using your referral link, registered topped up an account and opened a remote control with our trader.

• How it works

  1) Register and get your referral link 2) Invite new users using YOUR REFERRAL LINK 3) Every time your referrals open a remote control on our platform, you will receive a percentage of the amount of the remote control opened by them.

• Do I need to open a remote control myself to participate in the affiliate program?

  No, it is not necessary. You are only required to distribute your referral link by any means available to you.

• What currency am I charged in?

  The amount of remuneration is calculated and paid in the currency of the transaction. For example, if your referral opened a remote control in ETH, then your reward will be credited in ETH. If the remote control was opened in dollars or rubles, then the partner reward will also be in dollars or rubles.

• Where can I find an affiliate link?

  You can find your affiliate link in your personal account in the affiliate program section.

• Why do I need an affiliate link?

  An affiliate link is needed so that with its help you invite new investors to the system, and it, in turn, automatically determines that they came from you.

• What do you need to know about calculating affiliate fees?

  Affiliate reward will be received every time your partner deposits an account and opens a remote control. Enrollment is received instantly.

• How to track the results of acquisition?

  You can view information about your affiliate income in your Personal Account in the affiliate program section.

• How can I check my balance?

  You can check your balance at any time by logging into your personal account.

• How soon will my deposit be credited?

  Usually, funds are credited instantly. However, it should be noted that the time of crediting may depend on the regulations of the payment systems themselves.

• Is there a commission for deposits and withdrawals?

  No, there is no commission in the system. The investor pays only the commission of the chosen payment system, if any.

• I still have questions, where can I contact?

  If you did not find the answer to your question in the list of frequently asked questions, write to the support service.